As the aged population is growing in Australia, the need for a range of care, accommodation, hospitality, and other services is undeniable. To address this growth, the Government has rolled out a $23.9-billion-dollar scheme to this sector 2020–21 with a further increase to $27.1 billion in 2023–24 that can open new windows for the businesses that offer quality aged care service to more than 4 million elderly Australians.
The Government subsidises approved providers under the Aged Care Act, making them more affordable and accessible to eligible care recipients. So, as the cost of your services is subsidised to make the help your client needs more affordable, you will have more potential clients compared to the Non-government-funded services who will charge their clients the full cost to access their services.
Aged care service providers in Australia play a vital role in delivering essential support and assistance to older individuals, ensuring they can maintain their independence and quality of life as they age. Central to this mission are various Aged Care Packages designed to address the diverse needs of older Australians. These packages encompass a comprehensive range of services, from in-home care to residential options, providing flexibility and tailored solutions to meet the unique requirements of each individual.
Key components of Australia’s aged care framework include the Commonwealth Home Support Programme (CHSP), Home Care Packages, Residential Care, and Flexible Care. As service providers, understanding the intricacies of these packages is essential for effectively meeting the needs of clients and delivering high-quality care and support.
This page aims to provide service providers with a comprehensive overview of each Aged Care Package.
Unlike the Home Care Package (HCP), which applies to those with greater or more complex care needs and who need many care and support services on an ongoing basis, CHSP is a lighter package applicable to less complex care needs.
Both the Commonwealth Home Support Program (CHSP) and Home Care Package (HCP) offer similar services to older people, such as domestic assistance, personal care, social support, respite care, and transport, but at different levels.
Compared to the HCP, the main advantage of CHSP for the providers is that they do not need to apply for approval to start providing their service. However, the providers need to comply with the related Quality and Safety Commission Act, Rules, and the Aged Care Act, as well as the Aged Care Quality Standards, but there is no hassle as we have developed our CHSP package in compliance with these documents. The CHSP Grant opportunities are advertised on the Australian Government Grant Connect website.
Home care services provide a range of services that help old people live independently within their homes. It may include getting help with shopping and cooking, receiving personal care to bath, dress, and get in and out of bed or getting modifications to improve their safety and movement around the house.
The Home Care Package (HCP) is for those with greater or more complex care needs who need many care and support services on an ongoing basis beyond the CHSP. There are four levels of care that can be assigned to senior people:
- Level 1: Basic assistance – Help with tasks such as cleaning, grooming, meals, shopping, and transport. Usually, one or two visits a week.
- Level 2: Low care needs – The same as Level 1, but can be three or four visits a week from an aged care worker.
- Level 3: Intermediate care – More support at home, most days of the week. It can include visits from a care worker, nurse, and medical staff.
- Level 4: High-level care – For high-level or complex care needs, that can include daily visits.
Residential services provide a range of care, accommodation, hospitality and services for older people who are unable to continue living independently in their own homes. It is also called a “Nursing Home” or “Aged Care Home”. It includes accommodation and personal care that is delivered 24 hours a day, as well as access to nursing and general health care services.
As service providers, delivering Residential Care involves creating a safe, nurturing environment where residents can receive round-the-clock assistance with activities of daily living, medical care, and social engagement. The focus is on promoting dignity, autonomy, and quality of life for residents, ensuring they receive personalised care tailored to their individual needs and preferences. By prioritising compassion, professionalism, and respect, service providers can create a supportive and enriching environment that fosters the well-being and satisfaction of residents in Residential Care settings.
Flexible care acknowledges that the needs of aged care consumers may require a different care approach than those provided through residential care and home care services. It may include the Short Term Restorative Care Programme (STRC), Multi-Purpose Services (MPS) Program, Transition Care Program (TCP), and National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC) Program. Flexible care may be delivered in a home care setting, a residential care setting, or a combination of both.
The STRC program is an early intervention to reverse or slow functional decline in older people. Functional decline is when a person is having difficulty performing their day-to-day activities, including bathing, dressing, feeding, shopping or driving. This program provides a range of care and services for up to 8 weeks (56 days) to help prevent or reduce difficulties older people are having with completing everyday tasks.
The MPS Program combines funding for aged care services from the Australian Government with state and territory health services. This joint initiative means small regional and remote communities can offer flexible aged care services that meet the needs of their community.
The TCP program helps older people get back on their feet after a hospital stay. It provides short-term care for up to 12 weeks (with a possible 6-week extension), including social work, nursing support, personal care and allied health care.
The NATSIFAC Program is a specialised initiative designed to address the unique cultural and care needs of Indigenous Australians as they age. This program aims to provide flexible and culturally appropriate aged care services that respect the diversity and traditions of Aboriginal and Torres Strait Islander communities.
For CHSP
- be an eligible entity type, such as a company, trustee, or charity
- have an Australian Business Number (ABN)
- be registered for GST
- have an Australian bank account
- carry on business in Australia
- offer a service type that fits the CHSP
For Home Care, Residential Care and Flexible Care
- be a corporation (sole trader, partnership or other unincorporated entity is not acceptable),
- not have any disqualified individuals as key personnel,
- have experience providing aged care or other relevant forms of care,
- Have a qualified team, such as registered nurses, chartered accountants, etc., as required,
- understand approved provider responsibilities,
- have, or will have, systems in place to meet your responsibilities,
- have, or will have sound financial management records and practices,
- comply with financial obligations and other responsibilities as an aged care provider if they already are one.
If you have found this process very complex and time-consuming, If you are too busy with your day-to-day operation, if you are unfamiliar with the My Aged Care registration application process and get stuck in many web pages and other resources, if you do not know where to start or how to find the relevant information in one place, and if you want to get this process done correctly, you are at the right place now.
At ISO Consulting Services, we support you to make the confusing and stressful registration process easy and hassle-free. We save you time and money by providing all the documents required to meet the Aged Care Quality Standards. Using our services, you can rest assured that you will complete the lengthy and frustrating registration process successfully through our GUARANTEED services.
We are confident in making this guaranteed service offer because we believe that considering our experience and knowledge, we will always go beyond our customers’ expectations!
The Service that ISO Consulting has provided to our company has been outstanding. The level of always providing support is very comforting, they have always provided assistance when needed and gone above and beyond to assist in the process. Malik’s support and quick response is always comforting his willingness to always ensure my issues are dealt with and sorted with. ISO Consulting isn’t a company that just takes your money and leaves you to figure everything out for yourself. They are with you in every process of the way, Thank You ISO for your time and service.
Value for money with excellent services. Due diligent and easy to read for certification policy and form manuals. It is great to have the additional information for all the freebies like access to marketing, web etc. Personally like to thank Dr. Arash Niavarani for his professionalism and proactiveness. Very responsive. Keep it up, great services.
We recently had a very good experience with the ISO team. Received the maximum support to fulfil all our requirements. I would really recommend ISO for their better customer service and great communication
I would highly suggest this service as they are quick and guarantee their work.
ISO consulting were above and beyond supportive throughout our registration process. we we very overwhelmed at times and Arash was always available to re assure us of the process and very prompt in his responses. I would definitely recommend , especially if your knowledge is minimal regarding the processes and we will most certainly recommend them to others seeking support and use them again if ever the need arises
This is an excellent service that is provided. The feedback from my auditor was that it was one of the best and most refined audits she had sat which was largely due to packages I had purchased. I’m extremely grateful to have found this resource.
Responsive even after hours and provides professional service. Good value for money.
Professional services, capable staff. Staff members are very helpful. They will go out of there way to provide you with all the necessary documents you require to register your aged care and disability organisation. I’ve also trusted their products as it will certainly make your auditing experience a breeze through. Keep up the great job ISO consulting!
I would like to highly recommend ISO Consulting Services and team for their support, knowledge and educational guidance for Aged Care Consulting service. Mr Arash is very knowledgeable and pleasure to deal with as he replies patiently for all our queries and provides clear information and always going above and beyond for any assistance and easily approachable. Such a delightful experience and amazing service.
We want to thank particularly Dawood & Arash for assisting us with our application process for Home Care. It was a very stressful moment as we wanted to meet deadlines in submitting the application. ISO Consulting Services made this possible. ISO Consulting Services is very professional with clients and they deliver what they promise. As a small company, we have dealt with three other Consulting companies all claiming to be experts in Aged Care & NDIS industry but we ended up with significant financial losses and substandard Procedure Manuals/Application packs. If you want to progress with your business – Home Care/NDIS, consider ISO Consulting Services. They took our stress as theirs.
It was an absolute pleasure to work with ISO Consulting services. A considerate, supportive, honest and credible team. I will recommend ISO Consulting Services to any business that would need their services. Thank you for all your help and support.
ISO Consulting services are very professional and affordable, will recommend to you as they will guide you every step of your journey. Caring, thoughtful and very professional service. Went above and beyond to assist. Highly recommended.
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 Aged Care Bronze Packages
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Extensive Frequently Asked Questions (FAQ) |
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Aged Care Packages Demo |
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Aged Care Package User Manual |
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Aged Care Documents Package, including policies and procedures, blank forms and other templates, handbooks, and other documents. |
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Your access to additional benefits, as required through our business alliances for all you need, including business registration, business finance, accounting and taxation, marketing, IT support, website development, insurance and more at a DISCOUNTED fee. |
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Provide assistance with your questions on the documents and clarify them while you follow the policies and procedures and fill out the forms and templates. |
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Help you complete and submit the application form to the Aged Care Quality and Safety Commission by sharing the semi-completed application form with the sample answers and a thorough review of your completed application form along with the supporting documents before your final submission. |
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Address the points raised by the aged care assessor related to the aged care documentation package. |
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Extensive Frequently Asked Questions (FAQ)
Aged Care Packages Demo
Aged Care Package User Manual
Aged Care Documents Package, including policies and procedures, blank forms and other templates, handbooks, and other documents.
Your access to additional benefits, as required through our business alliances for all you need, including business registration, business finance, accounting and taxation, marketing, IT support, website development, insurance and more at a DISCOUNTED fee.
Provide assistance with your questions on the documents and clarify them while you follow the policies and procedures and fill out the forms and templates.
Help you complete and submit the application form to the Aged Care Quality and Safety Commission by sharing the semi-completed application form with the sample answers and a thorough review of your completed application form along with the supporting documents before your final submission.
Address the points raised by the aged care assessor related to the aged care documentation package.
Extensive Frequently Asked Questions (FAQ)
Aged Care Packages Demo
Aged Care Package User Manual
Aged Care Documents Package, including policies and procedures, blank forms and other templates, handbooks, and other documents.
Your access to additional benefits, as required through our business alliances for all you need, including business registration, business finance, accounting and taxation, marketing, IT support, website development, insurance and more at a DISCOUNTED fee.
Provide assistance with your questions on the documents and clarify them while you follow the policies and procedures and fill out the forms and templates.
Help you complete and submit the application form to the Aged Care Quality and Safety Commission by sharing the semi-completed application form with the sample answers and a thorough review of your completed application form along with the supporting documents before your final submission.
Address the points raised by the aged care assessor related to the aged care documentation package.
Extensive Frequently Asked Questions (FAQ)
Aged Care Packages Demo
Aged Care Package User Manual
Aged Care Documents Package, including policies and procedures, blank forms and other templates, handbooks, and other documents.
Your access to additional benefits, as required through our business alliances for all you need, including business registration, business finance, accounting and taxation, marketing, IT support, website development, insurance and more at a DISCOUNTED fee.
Provide assistance with your questions on the documents and clarify them while you follow the policies and procedures and fill out the forms and templates.
Help you complete and submit the application form to the Aged Care Quality and Safety Commission by sharing the semi-completed application form with the sample answers and a thorough review of your completed application form along with the supporting documents before your final submission.
Address the points raised by the aged care assessor related to the aged care documentation package.
this Page,
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